Question 1

Do you ship internationally?

Accepted Answer

Yes, Botanique ships worldwide! Shipping times may vary depending on your location, but we always strive to deliver your order as quickly as possible.

Question 2

How long does shipping take?

Accepted Answer

Orders are typically processed within 2–3 business days, with delivery taking 7–15 business days depending on destination and courier availability.

Question 3

How do I track my order?

Accepted Answer

After your order is shipped, we’ll send you an email with a tracking link. This allows you to easily follow your package’s journey to your doorstep.

Question 4

How do you start a return if your item isn’t the right fit?

Accepted Answer

Please contact us as soon as you can after delivery. We’ll review your order and let you know the next steps for a return, based on the item and its condition.

Question 5

What inspires Botanique's mission?

Accepted Answer

Our mission is inspired by a desire to help people craft beautiful, serene outdoor spaces that promote peace and connection.

Question 6

How should I care for my Botanique products?

Accepted Answer

Care varies by material, but most items do best with gentle cleaning, soft cloths, and minimal moisture. We recommend checking the product details for any specific care guidance so your pieces stay beautiful for longer.

Question 7

What should I do if my item arrives damaged or incomplete?

Accepted Answer

If something arrives damaged or missing, let us know promptly with your order number and a few photos. We’ll review it quickly and work with you to put it right.

Question 8

Can I amend or cancel my order after placing it?

Accepted Answer

If you need to make a change, please contact us as soon as possible after ordering. We’ll do our best to help before your parcel is packed and dispatched, but we can’t always guarantee amendments once processing has begun.

Question 9

Q: Do I need to pay customs or import charges when ordering from GRANGER?

Accepted Answer

A: Yes, you will need to pay any customs duties, import taxes, or fees from your country. Please note that our products ship from outside your country, not from the UK, so these charges are not included in GRANGER's prices or shipping costs. Check with your local customs office for details on fees.

Question 10

Are Botanique products made with sustainable materials?

Accepted Answer

We aim to curate pieces that feel thoughtful, durable, and kind to the home. Many of our products are chosen for their natural materials, timeless design, and mindful appeal, helping you create a space that feels calm and lasting.

Question 11

Can I change my delivery address after placing an order?

Accepted Answer

If you need to update your delivery address, please contact us as soon as possible. We’ll do our best to help before your order is processed and dispatched, but changes can’t always be made once packing has begun.

Question 12

Will I receive an order confirmation after checkout?

Accepted Answer

Yes. Once your order is placed, we’ll send a confirmation email with your order details. If you don’t see it soon after ordering, it’s worth checking your spam or junk folder, just in case.

Question 13

Do you offer free shipping?

Accepted Answer

Shipping charges can vary depending on your order and delivery location. Any available delivery costs will be shown clearly at checkout before you complete your purchase, so there are no surprises.

Question 14

Does Botanique assist with customs documentation?

Accepted Answer

Yes, Botanique provides the necessary documentation for customs clearance. However, customers are responsible for any additional paperwork or fees required by their local customs office.

Question 15

How can I estimate customs charges for my order?

Accepted Answer

To estimate customs charges, contact your local customs office or visit their website. They can provide details on applicable duties and taxes based on your order's value and category.

Question 16

Are customs charges included in the product price?

Accepted Answer

No, customs charges are not included in the product price or shipping costs. These are determined by your country's customs regulations and are payable upon delivery.

Question 17

What happens if I refuse to pay customs charges?

Accepted Answer

If customs charges are not paid, your order may be returned to Botanique or held by customs. Please ensure you are aware of any potential charges before placing your order.

Question 18

Who is responsible for customs charges when ordering from Botanique?

Accepted Answer

Customers are responsible for any customs duties, import taxes, or fees required by their country. These charges are not included in Botanique's prices or shipping costs. Please check with your local customs office for details.

BOTANIQUE

Product Highlights

Artificial Phoenix Palm Bonsai – Lifelike Green Indoor Decor

BOTANIQUE

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