Question 1

Which payment methods are available?

Accepted Answer

We accept all major credit and debit cards, PayPal, and other secure online payment options to make your shopping experience seamless.

Question 2

Do you ship internationally?

Accepted Answer

Yes, Botanique ships worldwide! Shipping times may vary depending on your location, but we always strive to deliver your order as quickly as possible.

Question 3

How long does shipping take?

Accepted Answer

Orders are typically processed within 2–3 business days, with delivery taking 7–15 business days depending on destination and courier availability.

Question 4

How do I track my order?

Accepted Answer

After your order is shipped, we’ll send you an email with a tracking link. This allows you to easily follow your package’s journey to your doorstep.

Question 5

Can I return an item if it doesn’t work for me?

Accepted Answer

We’re happy to accept returns within 14 days of delivery, as long as the items are unused, in their original packaging, and in perfect condition.

Question 6

What inspires Botanique's mission?

Accepted Answer

Our mission is inspired by a desire to help people craft beautiful, serene outdoor spaces that promote peace and connection.

Question 7

How should I care for my Botanique products?

Accepted Answer

Care varies by material, but most items do best with gentle cleaning, soft cloths, and minimal moisture. We recommend checking the product details for any specific care guidance so your pieces stay beautiful for longer.

Question 8

What should I do if my item arrives damaged or incomplete?

Accepted Answer

If something arrives damaged or missing, let us know promptly with your order number and a few photos. We’ll review it quickly and work with you to put it right.

Question 9

Can I amend or cancel my order after placing it?

Accepted Answer

If you need to make a change, please contact us as soon as possible after ordering. We’ll do our best to help before your parcel is packed and dispatched, but we can’t always guarantee amendments once processing has begun.

Question 10

Do I need to pay any customs or import charges?

Accepted Answer

For orders delivered outside the UK, local customs or import charges may apply depending on your country’s rules. These fees are set by the destination country and are the customer’s responsibility.

Question 11

Are Botanique products made with sustainable materials?

Accepted Answer

We aim to curate pieces that feel thoughtful, durable, and kind to the home. Many of our products are chosen for their natural materials, timeless design, and mindful appeal, helping you create a space that feels calm and lasting.

Question 12

Can I change my delivery address after placing an order?

Accepted Answer

If you need to update your delivery address, please contact us as soon as possible. We’ll do our best to help before your order is processed and dispatched, but changes can’t always be made once packing has begun.

Question 13

Will I receive an order confirmation after checkout?

Accepted Answer

Yes. Once your order is placed, we’ll send a confirmation email with your order details. If you don’t see it soon after ordering, it’s worth checking your spam or junk folder, just in case.

Question 14

Do you offer free shipping?

Accepted Answer

Shipping charges can vary depending on your order and delivery location. Any available delivery costs will be shown clearly at checkout before you complete your purchase, so there are no surprises.

BOTANIQUE

VOLUSPA - Mini Tin Candle - Ambre Lumiere

BOTANIQUE

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Loved by Over 8,000 Homes

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Built for Quality and Longevity

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